Resources: Frequently Asked Questions
We know that getting acupuncture for the first time can be intimidating.
We see a lot of patients who are new to acu and are used to walking patients through it step by step. Please reach out to our reception team or ask your practitioner if you don't find the answer you are looking for here. At East Village Acupuncture we love what we do and are always happy to explain.
What will my first acupuncture session be like?
Once you fill out the initial paperwork, you’ll come into our communal acupuncture room and speak with your practitioner about the issue that has brought you in. The acupuncturist will ask follow up questions to help them decide how to proceed with the session. Very small, sterile, single use needles will be inserted into acupuncture points, then you will be left to rest for about 30 minutes. At the end of your session your acupuncturist will remove the needles and answer any questions that you have. You will be given a treatment plan before you leave which contains our suggestion for how often you will need to come in. If you are feeling nervous please let your practitioner know, they will talk you through the whole process.
Does acupuncture hurt?
Acupuncture points usually feel a bit pinchy when the needles are inserted. Afterwards you may experience a heavy or achy sensation. Most people find the needle stimulation very mild. Don't worry, it's nothing like getting a needle at the doctor's office. We use tiny, hair thin needles and a gentle needling technique.
Will I feel better right after the treatment?
Sometimes, depending on what you're coming in for. Other times it may take a day or so after the treatment to see an improvement. With chronic, long-standing issues, it can take a few treatments to notice a difference. Ask your practitioner what to expect for your individual condition. Sometimes you will be feel a bit tired or sore after treatment, this is normal and usually fades quickly.
What should I do before coming in for acupuncture?
Make sure to eat something within a few hours before getting acupuncture. Wear loose fitting clothing so that it's easy to roll up your pants and sleeves.
What will my first massage session be like?
We are not currently offering massage
Do you accept my insurance?
We are no longer in network with any insurance companies. We are happy to provide a super bill which you can submit to your insurance company to claim any out of network benefits. We are not able to fill out forms in additional to a basic super bill.
Do you treat children?
We treat children provided that they are old enough to be comfortable receiving acupuncture. Please mention that you are booking for a child when you contact the clinic. It is advisable to book an extended session so that the practitioner has more time. A parent or guardian must sign the consent to treat form.
Will I be charged for my appointment if I miss it or cancel last minute?
You will never be charged for your appointment if you cancel within 24 hours.
You will be charged for the full price of the session if you change/cancel/no show for a session within 24 hours of the appointment.
Our 24 hour cancellation/change policy exists to protect the income of our practitioners. If you change, cancel or no show for a session you have taken up a spot that can not be booked or used by anybody else. If we are able, we are happy to move an appointment earlier in the day, since that gives us more time to fill the later spot.
We want you to receive your treatment and hate to charge for an unused session. If you are unsure if you will be able to make your appointment it is advisable to cancel it 24 hours in advance and then see if we have a walk in available.
When does my package expire?
All packages expire one year from the date of purchase. However, we will always honor the cash value of your expired package as an account credit that you may put toward another package or single session.
Be sure to tell us if it is your first time getting acu.
We will talk you through everything that we are doing so that you feel entirely comfortable.
Truly Amazing first time experience. My Acupuncturist was as kind as he was professional and the entire establishment overall was clean, relaxing and made the whole process, needles included a blissful experience.